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Professional IT services |
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Full- or part-time outsourced services |
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Full- or part-time internal services |
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Enterprise-quality solutions adapted to unique
needs of small businesses and organizations |
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Narrowly defined, reactive, break-fix solutions
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Narrowly defined, reactive, break-fix solutions |
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Focused on proactive management/optimized
performance. Serving multiple metropolitan areas in multiple cities. |
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Usually, firm consists of one or small number of
technicians. Years in business vary, often in business for a short
time. Only serves local area in a single region. |
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Focused only on internal IT, often lack broader
technology perspective; serves internal IT only |
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In business for over 10 years with more than
hundreds of clients. We have the commitment and resources to building
a great, lasting company. Many consultants at your disposal. |
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Companies often short-lived; many providers
moonlight |
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Experience varies, often not qualified IT
professionals. Usually consists of one or small number of technicians.
Often wants to focus on core business rather than IT management |
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Proven systems, processes, and people |
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People often unproven; systems and processes
often non-existent |
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Staff often unproven; systems and processes
often non-existent |
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Hundreds of clients across all major industries
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Most only have a few clients |
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Internal clients only |
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Extensive knowledgebase |
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Limited knowledgebase |
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Limited knowledgebase |
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Integrated management system for ensuring quality
services delivery |
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No or limited management system for ensuring
quality services delivery |
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No or limited management system for ensuring
quality services delivery |
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Best practices for planning, assessments,
security, email/spam management, ongoing support, and projects and
managing multi-location clients |
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Usually, no formal best practices for various
services |
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Often no formal best practices for various
services. When applicable, usually no best practices in place.
Infrequent or no management, consultative, or technical training
programs. |
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Ongoing management, consultative, and technical
training. Supported by hundreds of industry-certified consultants.
Support calls always answered by real person not an answering machine.
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Infrequent or no management consultative and
technical training programs. Few, if any, are industry-certified
consultants. Only pager or answering machine support for out of normal
business hours. |
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Few are industry certified and don't provide
24-hour coverage with service gaps during personnels' vacation time.
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Multi-vendor expertise and experience |
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Limited multi-vendor expertise and experience |
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Limited multi-vendor expertise and experience |
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Best cost/benefit solutions |
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Mediocre cost/benefit ratio |
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Mediocre cost/benefit ratio |
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Strategic approach based on clients' business
objectives and needs |
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Break-fix approach based on latest crisis |
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Break-fix approach based on latest crisis |
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Addresses short-term needs in the context of a
long-term plan |
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Address short-term needs only. |
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Address short-term needs only |
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Preferred vendor relationships yield favorable
prices for clients |
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Biased technology recommendations |
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Lack comprehensive understanding of available
technology choices and costs |
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Quarterly/monthly reporting |
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Limited reporting capabilities |
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Limited reporting capabilities |
